Open to opportunities

Andrea Maravalles

@andreamaravalles

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Experienced virtual assistant and customer support specialist driving operational efficiency.

Philippines

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What I'm looking for

I seek a role where I can apply my administrative and support expertise to improve workflows, deliver excellent customer service, and grow into expanded operational responsibilities.

I am a results-driven Virtual Assistant and Customer Support Specialist with over six years of professional experience in administrative management, customer support, and operations coordination. I excel at optimizing workflows, managing schedules, and ensuring seamless communication across teams.

I have successfully handled high-volume inbound support, technical troubleshooting, and billing dispute resolution while maintaining a 95%+ satisfaction score. I reduced admin processing time by 40% and improved customer satisfaction by 25% through streamlined ticket handling and optimized response workflows.

My hands-on experience includes calendar and email management, bookkeeping and accounts payable using QuickBooks, project coordination, and vendor/client communication. I routinely use tools such as Google Workspace, Microsoft Office, Asana, Trello, Hubstaff, and WordPress to deliver consistent, measurable results.

I work independently with minimal oversight, prioritize competing tasks effectively, and maintain strong client relationships in fast-paced international environments. I bring a practical, detail-oriented approach to administration and customer-facing roles that drives accuracy and operational improvements.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Core Medical Services

Jul 2024 - Aug 2025 (1 year 1 month)

Handled business inquiries via phone, email, and chat, coordinated schedules and documentation, and collaborated with departments to maintain efficient communication and records.

Phone Support Email Support document preparation Scheduling Records Management Cross Functional Collaboration Remote Administration

Administrative Assistant

Luna Logistics

Jul 2024 - Jan 2025 (6 months)

Coordinated daily shipments and delivery updates, communicated with vendors and clients, and managed accounts payable and bookkeeping using QuickBooks.

Logistics Coordination Quickbooks Accounts Payable Data Entry Reporting Payroll Reconciliation

Customer Service Representative

IQOR

Jul 2023 - May 2024 (10 months)

Managed high-volume inbound calls, resolved billing disputes, processed account adjustments, and maintained a 95%+ customer satisfaction score through accurate case tracking.

Phone Support Billing Disputes Account Adjustments Case Documentation Customer Satisfaction CRM Troubleshooting

Technical Support Specialist

Teletech

Mar 2022 - Jul 2023 (1 year 4 months)

Diagnosed technical issues and guided customers through troubleshooting, scheduled field technician appointments, and helped increase satisfaction by 25% through streamlined ticket handling.

Technical Troubleshooting Scheduling Customer Support Ticketing Network Support

Customer Service Representative

Concentrix

Jun 2019 - Feb 2022 (2 years 8 months)

Provided network-related technical assistance and scheduling support, reduced admin processing time by 40% by implementing digital filing systems and workflow optimizations.

Customer Support Scheduling Digital Filing Systems Microsoft Office ClickUp Process Improvement

Administrative Virtual Assistant

Andrea Maravalles

Provided remote administrative support and client relationship management for international clients, optimizing workflows and calendar/email management to improve efficiency and communication.