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Andrea Leo

@andrealeo

Experienced program manager and professional translator.

United Kingdom

I am an experienced program manager and professional translator based in London, UK. With a strong background in project management, I have successfully developed and coordinated a network of translators, interpreters, and vendors to ensure the on-time and high-quality delivery of translation projects across multiple languages and fields. I specialize in translations and localization, handling document, web, technical translations, and proofreading to ensure content accuracy and cultural relevance. My expertise includes the medical field, real estate, artist websites, and the food & beverage, hospitality, and tourism sectors.

In addition to my program management role, I am also a TEFL-certified English teacher, conducting dynamic lessons to enhance linguistic skills and cross-cultural communication. I have taught English to businesses and individuals of all proficiency levels, from A1 to C1.

Prior to my program management and teaching roles, I worked in lifestyle and travel consulting, where I led luxury lifestyle and corporate service projects. I crafted exclusive travel itineraries and provided personal lifestyle services, focusing on quality and client satisfaction. I managed a network of advisors and guided them in customizing and selling travel experiences, ensuring rapid resolution of customer issues and increasing satisfaction levels.

Experience

Work history, roles, and key accomplishments

FR
Current

TEFL English Teacher

FREELANCE

Dec 1969 - Present (55 years 6 months)

Conducted dynamic lessons as a TEFL-certified English teacher to businesses and individuals, spanning all proficiency levels from A1 to C1, enhancing linguistic skills and cross-cultural communication.

TE

Program Manager and Freelance Professional Translator

TEMPOTRAD

Dec 1969 - Dec 1969 (0 months)

Enhanced project management efficiency by developing and coordinating a robust network of translators, interpreters, and vendors, ensuring the on-time and high-quality delivery of translation projects across multiple languages and fields. Specialized in translations and localization, expertly handling document, web, technical translations, localization, and proofreading to ensure content accuracy

FA

Customer Care Supervisor - CX and Social Media Specialist

FASTWEB

Dec 1969 - Dec 1969 (0 months)

Supervised a Customer Service Team, delivering top-tier technical and administrative support to small and medium enterprises (SMEs) and individuals, ensuring their needs were met promptly and efficiently. Skillfully managed a high volume of communications through emails, social media, and live chats, effectively addressing complex issues such as internet connectivity, public IP configuration, broa

EX

Quality Controller, Project Manager, CX Specialist

EXCLU

Dec 1969 - Dec 1969 (-1 years 11 months)

Led luxury lifestyle and corporate service projects, tailoring experiences for HWNIs and corporate clients, crafting exclusive travel itineraries and providing personal lifestyle services. Enhanced Customer Experience by managing a network of advisors and guiding them in customizing and selling travel experiences according to specific client requirements.

NT

Executive Buyer and Product Manager, CX Specialist

NEXT WORLD TRAVEL

Dec 1969 - Dec 1969 (-1 years 11 months)

Strategically sourced luxury travel offerings, choosing partners and services that elevate the travel experience for high-net-worth individuals (HNWIs), ensuring exclusivity and unparalleled quality. Led a multilingual team of travel consultants as a CX Specialist Trainer, improving customer experience by efficiently managing inquiries and complaints remotely, and personally addressing HNWI travel

Education

Degrees, certifications, and relevant coursework

Andrea hasn't added their education

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Tech stack

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Andrea Leo - TEFL English Teacher - FREELANCE | Himalayas