Wendy Lyn Salvatierra
@wendylynsalvatierra
Customer service professional specializing in high-volume communications, insurance support, and client relations.
PhilippinesWhat I'm looking for
I am a versatile, detail-oriented customer service specialist with four years of BPO experience and prior appointment-setting background. I excel at managing 150–300 outbound calls daily, explaining insurance benefits clearly, and resolving complex or sensitive issues with empathy and professionalism.
I have a strong track record of meeting service level expectations, handling administrative tasks and data entry, and collaborating cross-functionally with billing, technical support, and clinical teams to drive efficient issue resolution. I proactively relay customer feedback to support service improvements and enhance satisfaction.
Technically proficient with CRMs like HubSpot and Salesforce, telephony platforms such as RingCentral and Genesys, and multiple EMR systems, I bring adaptability, efficiency, and a client-focused work ethic that helps organizations scale reliable support operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
BPO
Aug 2020 - May 2025 (4 years 9 months)
Managed 150–300 outbound calls daily, explained insurance benefits and plan options to patients and providers, and resolved complaints within defined turnaround times to meet service level targets.
Appointment Setter
Avia One CX
Jun 2016 - Jun 2020 (4 years)
Conducted high-volume outbound calls to verify client information and promote resources for marketing campaigns, maintaining accurate records and supporting outreach initiatives.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Bachelor of Science, Business and Office Administration
Completed studies in Bachelor of Science in Business and Office Administration with coursework focused on office administration and business support.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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