Kirsten Koster
@kirstenkoster
Customer-focused remote administrative professional skilled in customer support and digital systems.
What I'm looking for
I am a customer-oriented administrative professional with extensive experience in customer service, technical support tasks, and legal secretarial work. I have managed complete administrative processes, billing support, and served as first point of contact for managers and customers across phone, email and online portals while working fully remote from Spain.
I am a quick learner of new platforms and tools, familiar with CRM systems, e-commerce hiring desk platforms and basic ICT troubleshooting. I deliver accurate administrative work, meet deadlines, and am available for a permanent full-time remote role, bringing strong communication skills and a focus on customer satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Administrative & Account Support
BMC
May 2018 - Jun 2025 (7 years 1 month)
Managed complete administrative processes and served as first point of contact for managers and customers, improving request processing and resolving account and billing issues. Ensured compliance with procedures, supported cross-selling, and resolved basic technical support incidents.
Legal Secretary
Multiple Law Firms
Jan 2003 - Dec 2017 (14 years 11 months)
Provided file management, correspondence, appointment organisation and client contact across several firms, maintaining accurate legal documents and supporting daily office operations. Drafted documents and processed changes while working service-oriented under deadlines.
Education
Degrees, certifications, and relevant coursework
Kirsten hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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