Open to opportunities

Andrea Alberts

@andreaalberts

Message

Hospitality executive driving luxury guest experience and operational excellence.

South Africa

Message

What I'm looking for

I seek a leadership role in luxury hospitality operations where I can elevate guest experience, mentor teams, and drive operational excellence in a values-driven, sustainability-minded organization.

I am a hospitality executive with 10+ years leading luxury lodges, safari resorts, and real estate operations, focused on elevating service standards and delivering exceptional guest journeys.

I have a track record of improving guest satisfaction, implementing operational KPIs, and reducing costs through process improvements while leading multidisciplinary teams and mentoring staff.

I hold certifications in Project Management, Risk Management, and Hospitality & Tourism, and I bring strong skills in operations management, customer experience design, and real estate sales to drive measurable results.

Experience

Work history, roles, and key accomplishments

Guest Relations Manager

Dream Resorts Hotels and Lodges

Oct 2024 - Jun 2025 (8 months)

Led a high-performing guest services team at a luxury bush camp, resolving escalations and personally managing VIP needs to significantly boost guest review scores and service consistency.

Guest Relations VIP Service Customer Feedback Analysis Team Leadership Concierge Services Conflict Resolution

Lodge Manager

Lion Roars Hotels & Lodges

Mar 2023 - Sep 2024 (1 year 6 months)

Oversaw full-service lodge operations, improving food, housekeeping and guest experience standards and implementing staff performance systems that increased efficiency and morale.

Lodge Operations Housekeeping Oversight Compliance Reporting Health & Safety

Operations Manager

Esiweni Luxury Safari Lodge

Oct 2022 - Mar 2023 (5 months)

Streamlined operational workflows and designed KPIs across procurement, inventory and staffing, delivering cost savings and improved service consistency while ensuring legal and H&S compliance.

Operations Management KPI Design Procurement Inventory Control Staff Training Compliance

Receptionist

Maxprop

Sep 2016 - Oct 2022 (6 years 1 month)

Managed front-office operations for a busy real estate office, handling scheduling, travel arrangements, document confidentiality and visitor access protocols to support smooth business operations.

Scheduling Client Communication Document Management Office Security Microsoft Office Customer Service Reception Systems

Real Estate Agent

Maxprop

Jan 2015 - Oct 2022 (7 years 9 months)

Brokered property deals through client education, strategic marketing and negotiation, managing portfolios and coordinating open houses to achieve competitive sales outcomes.