Open to opportunities

anda madikane

@andamadikane

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Customer Service Agent focused on resolving orders, payments, and deliveries with cheerful, timely, effective support.

South Africa

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What I'm looking for

I’m looking for a customer service role where I can expand my knowledge, use my time management, and apply my strong support experience to meet deadlines—bringing a cheerful attitude while effectively helping customers and achieving expected goals.

I am looking for a job to expand my knowledge and hone my customer service abilities. If you hire me, I bring a cheerful attitude, make myself available, and focus on reaching expected goals through strong time management.

As a Customer Service Agent at CCI SOUTH AFRICA (2022-2024), I logged customer interactions in the system, provided product information and recommendations, and processed returns and refunds. I also handled customer inquiries via phone and resolved issues with orders, payments, and deliveries while meeting response time and quality standards.

I work well with teams and other departments to keep service moving smoothly. With my customer service, effective communication, interpersonal skills, and commitment to deadlines, I’m ready to support customers confidently and consistently.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Cci South Africa

Jan 2022 - Jan 2024 (2 years)

Logged customer interactions in the system and provided product information and recommendations. Processed returns and refunds, handled phone inquiries, and resolved issues related to orders, payments, and deliveries while meeting response time and quality standards.

Customer Service Phone Support Product Recommendations Returns Order Management Time Management Interpersonal Communication