Looking for a job

Sinenhlahla Madonsela

@sinenhlahlamadonsela

Message

I deliver efficient live chat support and resolve customer issues in high-volume environments.

South Africa

Message

What I'm looking for

I'm looking for a customer support role where I can use live chat, CRM, complaint resolution, and written communication skills in a fast-paced, target-driven environment.

I'm currently supporting customers at CCI South Africa through live chat and digital channels, managing multiple enquiries while maintaining accuracy and professionalism.

I resolve issues and complaints by identifying customer needs and providing effective solutions. I document interactions and manage customer information using CRM and internal systems.

I've worked in a fast-paced, high-volume environment where I meet quality, productivity, and customer service targets.

With a Diploma in Tourism Management, I bring strong written communication, problem-solving, multitasking, typing, and data-entry skills to customer support work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CCI South Africa

Apr 2024 - Present (2 years 5 months)

Provide professional and efficient customer support through live chat and digital channels. Handle multiple customer enquiries simultaneously while maintaining accuracy and professionalism.