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CS@cynthiasosibo
Dedicated customer service representative with a passion for helping others.
South AfricaI am a committed Customer Service Representative with over two years of experience in call center environments. My journey began at CCI South Africa, where I honed my skills in handling customer inquiries and resolving issues efficiently. I take pride in my ability to actively listen to customers, ensuring their concerns are addressed promptly and professionally.
Throughout my career, I have developed a strong foundation in customer service, having also worked as a cashier at Checkmart and Game. My experience in these roles has equipped me with the ability to operate cash registers accurately and assist customers with their purchases, returns, and refunds. I have a keen eye for detail and am dedicated to maintaining high standards of service.
In addition to my practical experience, I have pursued further education in customer experience and occupational health and safety, which has enhanced my understanding of business needs and workplace safety compliance. I am eager to bring my skills and knowledge to a new role where I can continue to grow professionally.
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Work history, roles, and key accomplishments
CCI South Africa
Jan 2022 - Present (3 years 10 months)
Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor. Developed and trained new customer service representatives on the proper handling of customer inquiries.
Checkmart
Aug 2021 - Present (4 years 3 months)
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Helped customers complete purchases, locate items, and join reward programs. Assisted customers with returns, refunds and resolving transaction issues.
Game
Apr 2014 - Present (11 years 7 months)
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Helped customers complete purchases, locate items, and join reward programs. Assisted customers with returns, refunds and resolving transaction issues.
Universal Printers
Jan 2002 - Present (23 years 10 months)
Prepared orders for shipment by picking, packing, and labeling merchandise. Maintained a safe and clean work environment by keeping warehouse work areas neat, floors clean, and goods safely stacked. Operated sealing and phonebook machines.
Degrees, certifications, and relevant coursework
Certificate, Customer Experience (CX)
Completed a certificate program focused on customer experience strategies for business success.
High School Matric, General Studies
Obtained a High School Matric certificate, completing secondary education.
Certificate, Data Entry
Completed an online learning certificate in data entry.
Certificate, Occupational Health and Safety
Completed an online learning certificate in Occupational Health and Safety.
Software and tools used professionally
South AfricaYou can contact cynthia and 90k+ other talented remote workers on Himalayas.
Message cynthia
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