I've supported customers remotely through TEKsystems and Aston Carter, handling inbound and outbound calls, chats, emails, claims, recertifications, account activation, and service issues.
I keep customer records accurate, document interactions in CRM systems, and coordinate continuity of care with internal teams. As a bilingual English/Spanish customer service professional, I focus on calm de-escalation, first-call resolution, and positive customer experiences in fast-paced healthcare environments.
