Tabong User
@tabonguser
I resolve customer, benefits, and technical support inquiries across high-volume healthcare and insurance environments.
United StatesWhat I'm looking for
I'm currently supporting benefits administration at AstonCarter (WTW), helping employees understand benefit plans, eligibility, enrollment, FSAs, HSAs, and reimbursement processes.
At Park Nicollet, I provided customer service to patients, families, and visitors, scheduled appointments, managed high-volume calls through Genesys, and maintained accurate electronic medical records. I consistently focused on prompt issue resolution and excellent service.
Previously at IAA, I supported customers with vehicle auctions, registrations, title transfers, payments, insurance questions, and claims-related troubleshooting. I'm fluent in English and French and bring experience with customer service platforms, documentation, and medical-device hardware and software support.
Experience
Work history, roles, and key accomplishments
Benefits Administration Call Center Representative
Aston Carter (WTW)
Oct 2024 - Present (1 year 11 months)
Assist employees with benefits plans, eligibility, and enrollment procedures. Process enrollment forms and resolve inquiries via phone and email.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor's Degree, Communication
2017 - 2021
Pursued a Bachelor's degree in Communication, focusing on effective communication strategies and interpersonal skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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