Imani Cooke
@imanicooke
Customer service and office support professional focused on patient-centered communication and billing accuracy.
United StatesWhat I'm looking for
I’m a Customer Service Rep and office support professional with hands-on experience handling cold and incoming calls, scanning and filing documents, and inputting information into customer and patient files. I’m comfortable collecting/receiving payments and staying organized in fast-moving environments.
At Ellenville Regional Hospital, I supported office operations by registering and scheduling patients, communicating with patients, and maintaining accurate documentation through scanning and file input. I bring strong call-handling and clerical skills to help teams run smoothly and keep customer and patient records up to date.
Earlier, as a Behavioral Therapist, I documented and reported client progress, delivered one-on-one training and learning lessons, and met via Zoom/GoogleMeet. I’m driven by clear communication, conflict management, and patient-focused service—so I can contribute reliably and improve outcomes for the people I support.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Aston Carter
Jan 2025 - Mar 2025 (2 months)
Handled cold and incoming customer calls, supporting day-to-day customer service needs. Scanned and filed customer documents and collected payments for customer accounts.
Office Assistant
Ellenville Regional Hospital
Apr 2024 - Oct 2024 (6 months)
Scanned, filed, and input patient documents into patient records while collecting payments. Registered and scheduled patients and communicated updates to patients as needed.
Behavioral Therapist
Comprehensive Behavior Supports
Oct 2023 - Jul 2024 (9 months)
Documented and reported client progress and provided one-on-one training and learning lessons to support client development. Conducted meetings via Zoom/Google Meet and maintained session records.
Education
Degrees, certifications, and relevant coursework
SUNY Delhi
Associate of Applied Science, Liberal Arts & Sciences
2015 - 2018
Associate of Applied Science (AAS) in Liberal Arts & Sciences at SUNY Delhi from August 2015 to May 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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