I've supported patients at IKS Health with medications, insurance coverage, billing, care coordination, prior authorizations, claims resolution, and appointment reminders. I manage escalations and high-volume call queues while maintaining accurate EMR documentation and service quality.
Previously at Tata Consultancy Services, I provided Tier 1 support for hardware, software, connectivity, login, and application issues through phone and remote sessions. I documented tickets in CRM systems, met SLA requirements, and used consultative communication to meet sales and upsell targets.
