Ana Valdez

Define and govern global IT domain architecture standards, ensuring consistency across cloud, data, security, and applications. Partner with senior stakeholders to align IT strategy with business objectives and digital transformation initiatives.

Product Security - Digital Collaboration Cybersecurity Solutions Architect Manager on Data Loss Prevention and User Experience program. Create and customize data patterns, classification policies, and regex expressions.

Apply architectural perspective to businesses, as well as IT designing new systems and changes or enhancements to existing systems that modify the architecture. Design and implement the customer's disaster recovery process for data protection workloads in accordance with industry best practices in a large-scale multi-tenant environment.

Write compelling products and landing pages. Ensure content accuracy and consistency across the platform. Optimize content using provided keywords to maximize SEO ranking.

Manage ITSM software implementations and integrations for enterprise customers. Gather and document client business requirements and employ strong analytical and listening skills to understand and translate to functional specifications.

Lead problem resolution process through analysis and troubleshooting, deploying workarounds or fixes. Leverage and train IBM AI and other cognitive-based knowledge sources for high quality and timely problem resolution.

Drawing network diagrams and architecture for customers using Microsoft Visio. Design and implement Avaya Cloud Office & RingCentral Cloud Office Solutions.

Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies. Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.

Senior technical support engineer for XenApp-XenDesktop 7.x Softwares for corporate users on Windows Platforms. Area: Application Virtualization and Application Delivery.

NOC Senior Network Analyst Level 3 Support Routing & Switching Engineer – Portuguese. Networking support of business products for Latin-American and Brazil customers.

Empowering and supporting women pursuing careers in technology. Mentor, guide, and coach women either entering or advancing within the tech industry.

Masters by LeanWorld – AI & Instructional Design, in progress.

Leadership and Career Strategy program.

Public Speaking Program.

Professional Training and Coaching.

Full Stack Software Development program.

Cybersecurity Program.

Diploma in Russian Language and Literature.

PMP Certification.

Diploma in Portuguese language.

Bachelor's degree in Computer Science from the University of Costa Rica.

Business Essentials, Creativity, Problem Solving & Design Thinking.