At IBM, I lead IT security delivery operations across enterprise environments, aligning cross-functional initiatives with Zero Trust, GRC, and compliance objectives. I established a Monthly Operations Review cadence for the SOC team to give leadership a structured view of results, active initiatives, and priorities.
As Organizational Change Manager at IBM, I develop change strategies for IT security programs, including stakeholder engagement, communications, and training. I also created a communications framework spanning Pre Go-Live, Go-Live, and Post Go-Live, with approvals aligned to governance and compliance requirements.
Previously, as SOC QA Team Leader at IBM, I managed high-priority escalations and coached analysts using audit data and operational KPIs. I also led the integration of a new audit tool into ServiceNow, extending SOC monitoring coverage.
At IBM, I monitored and investigated security alerts using QRadar, ArcSight, Splunk, and Microsoft Sentinel. Earlier, as Networking Engineer at Sykes, I resolved enterprise network issues and administered Active Directory user access.
