Fernando Roman
@fernandoroman
Experienced IT systems manager and technical project manager focused on communications.
What I'm looking for
I am an IT specialist with 13+ years delivering system administration, communications, and technical project management across humanitarian and corporate environments. I lead deployments, cloud migrations, and provide Tier‑1 support for large, distributed teams while maintaining strong vendor and stakeholder relationships.
I have built and led cross‑functional teams to produce SOPs, knowledge bases, and certification programs, deployed communications solutions with Disaster Assistance Response Teams, and managed inventories and procurement up to $1M. I also reduced phishing click rates through targeted monitoring and training and drove adoption of cloud tools and automation that improved operational efficiency.
My approach combines hands‑on technical expertise (networking, cybersecurity, cloud) with training and clear communication to prepare teams for high‑pressure deployments and continuous improvement. I am bilingual in Spanish and English and hold multiple industry certifications that support secure, scalable IT service delivery.
Experience
Work history, roles, and key accomplishments
Technical Project Manager
USAID - US Agency for International Development
Oct 2018 - Present (7 years)
Delivered Tier-1 IT support to 1,800+ global staff, organized cross-functional teams to produce 15 SOPs and 40+ knowledge bases, and developed a deployable communications certification certifying 170+ staff while managing $1M in inventory.
IT Systems Consultant
Sircom S.A.
Oct 2018 - Present (7 years)
Managed and maintained networks, servers, and cloud tool deployments, automated processes and reorganized mailing/DNS services, and designed a secure WAN between Guatemala and Costa Rica to improve reliability and scalability.
IT Systems Administrator
Coes Comunicacion
Aug 2016 - Sep 2018 (2 years 1 month)
Managed IT systems and equipment, centralized operations with an ITSM tool, introduced ticketing and CRM systems, and optimized server uptime and maintenance to improve operational efficiency.
Senior Account Manager
SoDash
Jan 2013 - Jan 2016 (3 years)
Owned client retention and growth, led onboarding and implementation plans, coordinated cross-functional teams, and drove initiatives to monitor and improve an AI platform.
Education
Degrees, certifications, and relevant coursework
U Fidélitas
Bachelor of Science, Systems Engineering
2011 - 2015
Pursued a Bachelor of Science in Systems Engineering from June 2011 to September 2015; program noted as to be concluded.
Sistema Educativo San Lorenzo
High School Diploma, Secondary Education
2006 - 2010
Completed secondary education with a High School Diploma between January 2006 and December 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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