Gabo User
@gabouser
Senior Partner Technical Advisor specializing in Cloud, AI, and Security.
Costa RicaWhat I'm looking for
I am a Senior Partner Technical Advisor with 10+ years driving Cloud, AI, and Security enablement across enterprise customers and global delivery partners.
I specialize in Azure infrastructure, app modernization, analytics, and Defender for Endpoint, combining hands-on technical escalation and complex case management with partner enablement and training.
I design and deliver technical training, coordinate resources for high-volume technical pipelines, and mentor engineers to elevate technical capability across teams and partners.
I seek to leverage my Microsoft ecosystem expertise and strategic technical consulting to accelerate Azure Cloud & AI adoption and deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
Led partner enablement for Defender for Endpoint, driving process escalations, case assessments, and partner capacity to implement cloud security solutions; designed technical training and optimized resource coordination to accelerate incident resolution and pipeline throughput.
Provided advanced technical support and architectural guidance for Microsoft Defender for Endpoint and Defender Antivirus, resolving complex cloud security cases and contributing to talent development and mentorship programs for new hires.
Coached and mentored Windows user-experience engineers, improved support quality and incident metrics, and managed operational planning and engineer assignments to optimize case flow and queue performance.
Managed and troubleshot complex desktop and application environments, including remote desktop, WMI/WinRM, and PowerShell scripting to resolve advanced Windows client and management issues.
Education
Degrees, certifications, and relevant coursework
Universidad Americana (UAM)
Undergraduate studies, Business Administration
2021 -
Began studies in Business Administration in September 2021; program currently frozen.
Capacita CR
Professional training, Agile / Scrum / Product Ownership
2021 - 2021
Completed Agile, Scrum Master, and Product Owner fundamentals training in September–October 2021.
Tecnológico de Costa Rica
Professional course, Computer Networks and Communications
2016 - 2016
Completed a VMware preparation course for VMware Certified Professional 5 focusing on networks and communications in January–April 2016.
Colegio Vocacional de Artes y Oficios (COVAO)
Electronics Technician (specialty), Electronics
2005 - 2008
Studied as an electronics technician at the vocational college from 2005 to 2008.
Liceo Experimental Bilingüe José Figueres Ferrer
High School Diploma, Secondary Education
2001 - 2004
Attended bilingual secondary education from 2001 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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