jorge mario barrantes mora

As a Solutions Manager, I coordinated efforts with cross-functional teams to deliver exceptional customer satisfaction through deploying and managing CDN Capacity. I focused on guiding Capacity Management, Content Delivery, and Operational efficiency while working with major Internet Service Providers in the US.

As the Technical Lead for Edgio's expansion in the Americas, I worked with System Integrators and ISPs to drive scalability and performance by deploying on-premise Points of Presence with dedicated on-net capacity.

Implemented Information Security solutions centered around Fortinet's Unified Threat Management appliances, delivering comprehensive security solutions to Fortinet’s customers.

Managed and implemented customer security solutions, proposing technically feasible solutions and acting as the single point of contact for all technical issues and project deliverables.

Educated customers on Akamai’s Complete Solution Portfolio, building RFP Templates and responding to RFPs while highlighting competitive differentiators.

Worked closely with Sales and Field Channel Managers on new customer acquisition, educating prospective customers about Akamai’s Portfolio through presentations and technical evaluations.

Provided support for HP Open View Product Suite, handling outage scenarios and achieving high customer satisfaction by solving complex software issues.

Completed an Associate degree focusing on web development, gaining foundational skills in programming and web technologies.

Achieved an Associate degree in networking, acquiring essential skills in network design, implementation, and management.