Anastaisa Perkins
@anastaisaperkins
Healthcare customer service professional who managed patient check-in, insurance verification, and scheduling at Women’s MIC Clinic.
United StatesWhat I'm looking for
At Women’s MIC Clinic, I managed patient check-in and check-out, verified insurance, and scheduled appointments using EMR systems. I also handled patient inquiries on a multi-line phone system and maintained accurate records in compliance with HIPAA.
At NYC Health + Hospitals – Kings County Hospital Center, I supported patients in behavioral health units and assisted with de-escalation and crisis intervention. I’m seeking a remote customer service role where I can deliver efficient, compassionate support.
Experience
Work history, roles, and key accomplishments
Front Desk Clerk / Clerical Associate
Women's MIC Clinic
Jan 2023 - Sep 2024 (1 year 8 months)
Managed patient check-in/check-out processes in a high-volume clinic. Verified insurance, collected copays, scheduled appointments, and maintained accurate patient records while ensuring HIPAA compliance.
Maintained safety and security within the hospital environment. Responded to incidents, supported emergency protocols, and communicated effectively with patients, staff, and visitors.
Supported patients in emergency and inpatient behavioral health units. Monitored patient safety, documented observations, and assisted with de-escalation and crisis intervention.
Education
Degrees, certifications, and relevant coursework
St. Francis College
Bachelor's Degree, Childhood Education
Currently enrolled in a Bachelor's degree program in Childhood Education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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