Brittany Mountain

I am a dedicated professional with over 10 years of experience in customer service and administrative roles, primarily within medical and fast-paced environments. I recently earned my Associate’s Degree in Liberal Arts with a concentration in Psychology and am currently pursuing my Bachelor’s Degree in Psychology at Mercy College, expected in 2027. My goal is to transition into remote psychiatric technician or mental health support roles, where I can leverage my skills and passion for empathetic, client-centered care.

Throughout my career, I have developed strong communication skills and a deep understanding of patient interaction, EMR systems, and multitasking. My experience as a Call Center Representative at Mount Sinai Doctors involved scheduling appointments and managing physician tasks via the EPIC system, while also providing compassionate customer service and resolving patient concerns. I have also worked as a Verification Specialist, where I verified medical insurance and patient eligibility, ensuring compliance with HIPAA regulations.

In addition to my technical skills, I pride myself on my compassionate communication, active listening, and problem-solving abilities. I am committed to maintaining confidentiality and ethics in all my interactions, and I am eager to contribute positively to a team focused on mental health support.