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Deisi Tapia

@deisitapia

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Customer-focused healthcare professional coordinating member and patient needs with bilingual support.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can use strong customer service, documentation, and scheduling to support members and patients—while contributing to a team that values quality, clear communication, and compliance.

I’m a customer-service driven healthcare professional who supports members and patients through phone, email, and in-office coordination. I explain “procedures, protocols, benefits, services” and guide people to the right next step with clear, empathetic communication.

In my most recent role as a Member Experience Associate, I “answer all incoming member phone calls” and “document every incoming call” with details like reason for call, action taken, and resolution. I also handle “complaints / grievances” using the department’s policy and follow through on “member dis-enrollment / cancellation requests” with appropriate support.

Before that, I coordinated patient care at multiple sites—greeting staff and guests, managing heavy call volume, and helping patients complete registration and insurance forms. I also ensured timely responses by “identify[ing] and upload[ping] supporting documents into databases,” and scheduling visits based on care needs and referrals.

I’ve also led day-to-day operations as a Field Operations Supervisor and Operational Site Lead, strengthening quality through performance feedback, scheduling coverage, and enforcing “HIPAA and COVID-19 protocols.” Across roles, I bring strong organization, documentation discipline, and bilingual English/Spanish communication to help teams and patients move forward confidently.

Experience

Work history, roles, and key accomplishments

Member Experience Associate

Alignment Health Plan

Nov 2025 - Jun 2026 (7 months)

Answered inbound member calls and explained plan procedures, protocols, benefits, and services. Documented call details, handled complaints using the Complaint/Grievance Policy, and supported member requests including network changes and transportation.

Inbound Calls Customer Service Transportation Requests

Patient Care Coordinator

Ci Med

May 2025 - Oct 2025 (5 months)

Coordinated patient check-in/out and supported registration, insurance forms, and document processing. Handled high-volume calls and email, uploaded supporting documents into databases, and assisted with scheduling referrals and communications related to patient cases.

Patient Intake Forms Document Upload Scheduling coordination Referral Coordination

Field Operations Supervisor

DocGo

Oct 2023 - Mar 2025 (1 year 5 months)

Supervised day-to-day field operations and ensured staff performance through evaluations and counseling. Maintained knowledge of HIPAA and COVID-19 protocols and communicated field operations policies to staff, ensuring quality and productivity.

Field Operations HIPAA compliance Performance Evaluation

Bilingual Patient Administrator

NYC Health + Hospitals/DocGo

Nov 2022 - Oct 2023 (11 months)

Welcomed staff and guests for vaccine and health assessments and supported guest needs. Registered new guests into CRM, assigned housing arrangements, printed badges, and assisted with travel and relocation scheduling.

Scheduling coordination CRM Entry Badge Printing And Finalizing Housing Arrangements Customer Service

Patient Care Coordinator

Physio Logic

Nov 2021 - Nov 2022 (1 year)

Collected and registered patient information into EMR and performed patient check-in/out. Scheduled appointments according to care plans, verified insurance information, and collected co-payments and balances.

EMR Data Entry Patient Check In Appointment Scheduling Insurance Verification

Operational Site Lead

NYC Health + Hospitals Test and Trace

Mar 2021 - Oct 2021 (7 months)

Oversee daily site operations and coordinated employee scheduling to ensure adequate coverage. Enforced workplace policies, mediated on-site conflicts, trained new employees, and resolved potential patient issues.

Policy Enforcement

Medical Assistant/Receptionist

USA Vein Clinics

Jul 2020 - Aug 2021 (1 year 1 month)

Collected and registered patient information into EMR and handled patient check-in/out. Scheduled appointments, verified authorizations and insurance information, entered medical orders/referrals, collected payments, and prepared procedure rooms.

EMR Data Entry Patient Check In Appointment Scheduling Laser and Injection Procedure Assistance

COVID-19 Test Site Associate

NYC Health + Hospitals Test and Trace

Dec 2020 - Mar 2021 (3 months)

Assisted patients with registration and documented COVID-19 screening assessments. Supported specimen collection activities.

COVID 19 Screening Documentation Specimen Collection Data Documentation

Medical Assistant/Receptionist

Upper East Orthopedics

Apr 2019 - Aug 2019 (4 months)

Managed schedules for three doctors and handled inbound phone calls for appointment scheduling. Verified insurance eligibility, collected co-payments, maintained patient records in EMR including medical history, and prepared vaccines.

Schedule Management Insurance Eligibility Verification EMR Data Entry

Education

Degrees, certifications, and relevant coursework

Borough of Manhattan Community College

Certification, Certified Medical Assistant

2018 - 2019

Grade: 3.4

Activities and societies: Medical Assisting

Attended Borough of Manhattan Community College in New York, NY, with studies noted through June 2019.

City-As-School High School

Regents High School Diploma

Earned a Regents High School Diploma in April 2018.

CDI Career Academy

Certificate Program

Completed the Career Academy Core Training Certificate Program, including coursework in customer service, technology, care coordination, essential skills, financial literacy, and introduction to healthcare & care coordination.