At ResultsCX, I served as a primary point of contact for members navigating health insurance benefits, coverage questions, and claims-related inquiries.
I managed and documented cases in Salesforce, following HIPAA privacy standards, and communicated with healthcare providers to verify information and coordinate services.
I also reviewed case files for accuracy and completeness while supporting back-office healthcare operations. I work with platforms including Avaya, RxNova, RxConnect, and Call Connect.
