Eber Alfaro

I am a dedicated Subject Matter Expert and customer service professional with deep experience supporting US-based healthcare insurance operations, focused on compliance, accuracy and empathetic member support.

At ResultsCX I served as a Customer Service Agent for Humana and later as an SME, resolving complex claims, verifying benefits, managing authorizations and explaining billing outcomes while adhering to HIPAA and company policies.

I mentored new hires, upskilled trainees, and acted as the primary contact for escalated issues; I also supported a site launch in Cebu, Philippines, applying leadership, coaching and quality monitoring practices to ensure consistent standards.

I seek a stable opportunity that allows me to continue studying while leveraging my background in medical organization, continuous improvement and teamwork to meet metrics and improve results.