Open to opportunities

Paresh Pala

@pareshpala

Message

Senior program and project management leader driving client success.

India

Message

What I'm looking for

I seek leadership roles where I can drive program excellence, operational scalability, and client delight through data-driven improvement, automation, and cross-functional collaboration.

I am a results-driven program and project management leader with 15+ years of experience delivering large-scale transformation, client success, and operational excellence across IT, localization, communications, and service delivery industries.

I have led end-to-end program lifecycles with P&L ownership, implemented process redesign and automation to reduce cycle times and costs, and partnered with sales and global program teams to improve account profitability and retention.

My strengths include building high-performance cross-functional teams, driving KPIs across revenue, quality, and efficiency, and establishing governance that ensures SLA adherence and client satisfaction.

I hold a Lean Six Sigma Green Belt, have driven digital transformation and automation initiatives, and have been recognized with multiple awards for team impact and technical excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager – Program & Project

Current

Lionbridge Technologies Services Pvt. Ltd.

Dec 2023 - Present (2 years 2 months)

Spearheaded client service management and financial governance for global localization programs, improving margins via data-driven C-MIP and strengthening client retention through strategic translation roadmaps.

Program Management Client Success Localization Process Optimization Vendor Management

Senior Manager – Process & Program

Cactus Communications Pvt. Ltd.

Jul 2016 - Nov 2023 (7 years 4 months)

Directed multiple client portfolios and end-to-end program lifecycles, delivering cost reductions and cycle-time improvements through automation and process redesign that increased profitability and retention.

Program Management Process Automation Digital Transformation Continuous Improvement Stakeholder Management Cost Optimization

Manager – Site Operations

MDS Int. (Inter-Trans Trade International FZE)

Oct 2015 - Jun 2016 (8 months)

Managed India & Bangladesh operations for an INR 50 crore portfolio, designing procurement and service delivery plans that improved competitive positioning and profit margins.

Operations Management Procurement Service Delivery Strategic Planning Market Strategy Vendor Management

Specialist – Key Account Management

Orange Business Services Pvt. Ltd.

Aug 2011 - Jun 2015 (3 years 10 months)

Drove sales and account management for strategic clients, negotiating contracts and aligning solutions with delivery and product teams to sustain revenue growth.

Key Account Management Negotiation Contract Management Client Revenue Growth Stakeholder Management

Senior Operations Support

Sutherland Global Services Pvt. Ltd.

Apr 2010 - Dec 2010 (8 months)

Supported APAC program operations and resolved client queries with a first-time resolution focus, earning Best Associate recognition twice for customer excellence.

Client Management Customer Support Process Improvement

Senior Customer Service Advisor

Firstsource Solutions Pvt. Ltd.

Jun 2007 - Oct 2009 (2 years 4 months)

Handled critical customer accounts, billing disputes, and escalations, building client trust through effective issue resolution and sustained satisfaction.