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Daniela Monteiro

@danielamonteiro

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I resolve user, website, hardware, software, and network issues while building practical IT support skills.

Portugal

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What I'm looking for

I'm looking to develop my skills in IT support, operating systems, infrastructure, and database technologies in an international environment.

I support users by identifying issues, clarifying questions, and following through on their needs. My customer service experience strengthened my communication, conflict-management, and problem-solving skills.

Since 2025, I've contributed to website development and customization, working with HTML, CSS, basic JavaScript, domains, hosting, and website configuration. I've also helped identify and resolve website-related technical issues while collaborating on projects.

I've independently diagnosed and resolved hardware, software, Windows, driver, peripheral, and network connectivity issues since 2022. I use a systematic approach to troubleshoot latency and packet loss, research technical problems, and implement solutions.

I'm fluent in English and motivated to grow in IT support, operating systems, infrastructure, and database technologies in an international environment.