Looking for a job

Sara Saiago

@sarasaiago

I’m a bilingual customer service and sales professional who builds client relationships and delivers effective solutions.

Portugal

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What I'm looking for

I’m looking for a team where I can combine bilingual customer support with sales and performance reporting—owning problem resolution, meeting SLAs, and building long-term client relationships through clear communication and data-informed decisions.

I’m a bilingual customer service and sales professional dedicated to providing quality care for ultimate customer satisfaction. I consistently establish and maintain excellent communication and relationships with clients, identifying customer needs and turning them into effective solutions.

Most recently, I’ve been working as an Especialista em vendas e marketing at Code for All_ (Freelance), focused on sales and customer value. Before that, at Fujitsu as a Service Desk (Full-time, Braga, Portugal), I supported technical queries, took ownership of problem solving, and escalated when issues were beyond my scope to meet SLAs.

At DHL Express Portugal, I progressed through roles that combined customer experience with marketing and commercial impact. As MultiChannel Executive, I worked with SQL, MQL and PQL using CRM tools (COMET), managed a database of more than 3000 customers, and pulled/analyzed multichannel performance (revenue, shipment growth, loyalty status, profitability) to support targeting and reporting.

Earlier at DHL Express Portugal as a Costumer Service Executive, I accepted and registered DHL service bookings, provided accurate information on requirements, transit time, and prices, and liaised with operations and other departments for fast issue resolution. I also contributed to internal improvement by testing and implementing a Cyber System program for managing bookings and supporting training for new frontline team members.

Experience

Work history, roles, and key accomplishments

Current

Especialista em vendas e marketing

Current

Code for All_

Mar 2025 - Present (1 year 4 months)

Freelance sales and marketing specialist at Code for All_, responsible for customer-focused sales and marketing activities.

Service Desk

Fujitsu

Jul 2022 - Jun 2024 (1 year 11 months)

Technical Capability. Supports standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and

Call Center Administration Ingles Resolução De Problemas Competências interpessoais Laptops Hardware: Desktops Software Empresarial Espanhol Experiência Do Cliente Suporte Ao Cliente Microsoft Office Multinational Competências Pessoais E Sociais Technical Customer Support SLA Statistical Reporting Customer Documentation Performance Monitoring

MultiChannel Executive

DHL Express Portugal

Oct 2018 - Jun 2022 (3 years 8 months)

Marketing&Sales Department

• Work on SQL, MQL and PQL using CRM tools (COMET) both B2B and B2C.
• Manage a database of more than 3000 costumers with focus on import/export activity
• Prioritize customers to be contacted by phone and/or by email according performance to loyalty status • Liaise with Marketing and Qualifiers to define key content of email marketing/re-qualification calls.
• Establi

Costumer Service Executive

DHL Express Portugal

Oct 2014 - Oct 2018 (4 years)

• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit tim

Call Center Administration Ingles Resolução De Problemas Inbound lead generation Competências interpessoais Hardware: Desktops Experiência Do Cliente Suporte Ao Cliente Microsoft Office Multinational B2B2C Competências Pessoais E Sociais Root Cause Analysis Training

Call Center Assistant

YOURVOICE

Feb 2014 - Sep 2014 (7 months)

• Generating new leads by outbound prospecting.
• Selling prospective customers telecommunication products and services.

Call Center Administration Inbound lead generation Competências interpessoais Hardware: Desktops Experiência Do Cliente Suporte Ao Cliente Microsoft Office Competências Pessoais E Sociais Outbound Prospecting Lead Generation

Corporate Travel Agent

Espiraltours, LDA.

Aug 2009 - Mar 2013 (3 years 7 months)

• Planning and selling transportations, accommodations, insurance and other travel services.
• Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.