Amy Thomas
@amythomas
Experienced office professional skilled in technical support and administration.
What I'm looking for
I am an experienced office professional with a strong background in administrative tasks, customer service, and warranty/RMA processing. My expertise lies in managing office operations and providing technical support across various environments, including retail, merchandising, and transportation. I am self-taught in Python, JavaScript, and cloud technologies, which allows me to streamline processes and deliver effective solutions efficiently.
Throughout my career, I have demonstrated a unique ability to balance technical expertise with administrative efficiency. I have consistently maintained high performance ratings in my roles, such as my current position as an AI Rating Specialist, where I achieved a 5/5 performance rating. My project, Art Pod, showcases my skills in full-stack development, where I created a user-friendly platform for art enthusiasts, further highlighting my commitment to driving positive outcomes through technology.
Experience
Work history, roles, and key accomplishments
AI Rating Specialist
Outlier
Feb 2024 - Present (1 year 4 months)
As an AI Rating Specialist, I maintained a perfect performance rating while evaluating AI-generated responses for relevance and accuracy. I developed efficient work methods that reduced my task time by 10% without sacrificing quality.
Merchandising Specialist
Frito Lay
Oct 2022 - Aug 2024 (1 year 10 months)
In my role as a Merchandising Specialist, I implemented data-driven strategies to enhance product visibility and collaborated with store managers to secure premium shelf space, leading to successful promotional displays.
Freelance Crowdsourcer
MTurk
Jan 2015 - Jan 2021 (6 years)
As a Freelance Crowdsourcer, I developed web scraping scripts in Python to automate data extraction, significantly increasing my efficiency and income while maintaining a high approval rating.
Customer Service & Tech Support Agent
AT&T
Oct 2012 - Dec 2013 (1 year 2 months)
In my role at AT&T, I mastered troubleshooting techniques for various technical issues, achieving a high first-call resolution rate and contributing to top customer satisfaction scores through effective sales strategies.
Education
Degrees, certifications, and relevant coursework
Pueblo County High School
High School Diploma, General Education
Completed high school education, acquiring foundational knowledge and skills necessary for further academic and professional pursuits.
Brigham Young University Idaho
Undergraduate Studies, Communications
Pursued studies in communications for one year, enhancing communication skills and understanding of media.
Colorado State University Pueblo
Undergraduate Studies, Computer Science
Studied education and computer science for two years, gaining insights into both fields and developing technical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
artpod.netlify.app/forumJob categories
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