Looking for a job

Izayah Contreras

@izayah

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Python developer with a writing & advocacy background building inclusive, accessible technology.

United States

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What I'm looking for

I am looking for a role in a forward-thinking tech team that values analytical skills and offers opportunities for growth and innovation.

I am a detail-oriented and analytical professional currently transitioning from customer-centric roles to the technology sector. With a strong academic foundation in English and newly acquired technical skills in Python, I excel in data analysis and annotation. My proven ability to interpret complex information and identify patterns has led to significant successes in reducing process inefficiencies and enhancing client retention.

In my recent role as an Open Order Management Agent at Ashley Furniture, I utilized CRM platforms to document and resolve customer inquiries, ensuring data consistency and integrity. I analyzed customer feedback to provide actionable insights for process improvement, adhering to strict quality assurance metrics. My previous experience as a Service Advocate at Target allowed me to enhance operational efficiency and improve client retention through effective problem-solving and empathetic communication.

As I continue my education in English at The University of Texas at Arlington, I am eager to apply my analytical acumen and problem-solving skills to contribute to a forward-thinking tech team. I am passionate about leveraging my skills to drive data-driven decision-making and support innovative projects.

Experience

Work history, roles, and key accomplishments

Current

Open Order Management Agent

Current

Ashley Furniture/DSG

Mar 2025 - Present (4 months)

Utilized Customer Relationship Management (CRM) platforms to accurately document, track, and resolve customer inquiries, ensuring data consistency and integrity. Analyzed patterns in customer feedback and technical issues to provide actionable insights for process improvement and service enhancement.

CRM Data Integrity Customer Feedback Analysis Process Improvement

Gig Work (Driver)

Ride-Share Platforms

Aug 2024 - Present (11 months)

Leveraged platform-based data and GPS technology to optimize scheduling, routing, and time management for maximum efficiency. Maintained a high satisfaction rating by ensuring safety, professionalism, and effective communication in a dynamic environment.

Data Optimization GPS Time Management Customer Satisfaction Communication

Service Advocate

Target

Mar 2023 - Present (2 years 4 months)

Analyzed and resolved complex customer issues, improving client retention through effective problem-solving and empathetic communication. Enhanced operational efficiency by identifying and implementing strategies that reduced average call duration without compromising service quality.

Customer Retention Process Improvement Training

Front End Manager

Albertsons

Mar 2020 - Present (5 years 4 months)

Ensured data integrity by overseeing and reconciling financial transactions across 12 point-of-sale stations, minimizing reporting discrepancies. Managed operational bookkeeping and security protocols, maintaining meticulous records and mitigating potential risks.

Data Integrity Bookkeeping Security Protocols Risk Mitigation

Education

Degrees, certifications, and relevant coursework

The University of Texas at Arlington

In Progress, English

Honing advanced skills in linguistic analysis, critical interpretation, and textual structure— foundational for high-quality data annotation and qualitative analysis.