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Grace User

@graceuser23

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I build data tools, AI prototypes, web projects, and operational systems across technology and customer-facing teams.

United States

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I've built a Power BI dashboard and workflow automations at Tektronix, using APIs and SQL to deliver commercial-systems insights across teams.

At PortX, I researched, designed, and prototyped AI-powered features, documenting model limitations, performance tradeoffs, and feasibility to support product decisions.

I also created a ReactJS portfolio site and contributed to a NASA web-based game capstone using GDScript and GitHub.

Alongside my technical work, I run an independent TCG business, managing inventory, pricing, e-commerce sales, finances, customer service, event logistics, and social media promotion.

Experience

Work history, roles, and key accomplishments

Current

Co-owner and Operator

Current

Self Employed

Apr 2026 - Present (5 months)

Manage day-to-day operations of an independent TCG business, overseeing sales, purchasing, inventory, pricing, finances, customer service, and order fulfillment. Develop pricing strategies and manage online sales through TCGplayer and social media marketplaces.

TCGplayer Ecommerce Inventory Management Sales Pricing Strategy Financial Tracking Social Media Management Advertising Photography Videography Event Logistics

Contract Talent Coordinator

Helion Energy

Jan 2026 - Apr 2026 (3 months)

Coordinated high-volume interview scheduling across multiple teams, managing calendars, time zones, and logistics. Served as primary point of contact for candidates, troubleshooting scheduling conflicts and maintaining a positive candidate experience.

ATS Greenhouse Ashby Scheduling Candidate Experience Calendar Management Data Accuracy Cross functional Coordination

Customer Support Specialist: Flex Benefits HR

Rippling

Oct 2025 - Dec 2025 (2 months)

Deliver high-urgency, customer-facing support for Rippling's Flexible Benefits clients via email, chat, and Zoom, resolving complex issues efficiently while maintaining QA standards. Take full ownership of customer issues from intake through resolution.

Salesforce Atlassian Jira Zoom QA Rippling

Commercial Systems Intern

Tektronix

Jun 2025 - Sep 2025 (3 months)

Owned and led the end-to-end development of a Power BI dashboard, delivering actionable insights into commercial systems performance. Built automation solutions using Microsoft Power Automate and worked with APIs and SQL to extract, validate, and analyze datasets.

Power BI Power Automate SQL APIs Jira JavaScript Excel Data Analysis

Artificial Intelligence Research and Development Intern

PortX

Jun 2024 - Apr 2025 (10 months)

Researched, designed, and prototyped AI-powered features using modern machine learning tools, contributing directly to product innovation. Produced detailed technical documentation and research reports about model limitations and performance tradeoffs.

Python Data Analysis Machine Learning Research Technical Writer

Computer Science Grader

Seattle University

Jan 2024 - Mar 2024 (2 months)

Graded over 15 assignments for 20 students over the course of the quarter and provided detailed feedback for students' coursework in a timely manner. Communicated efficiently and effectively with the professor.

Technical Communication Evaluation Feedback Delivery

Marketing Intern & Service Department Receptionist

Dwayne Lane's Auto Family

Jun 2023 - Sep 2023 (3 months)

Built and designed social media content strategies under tight timelines, creating and scheduling posts across multiple platforms. Launched a new TikTok account and created visual marketing assets using CorelDRAW and Canva, then transitioned into a receptionist role supporting daily operations.

Social Media Marketing Content Creation CorelDraw Canva Planable Social Media Strategy

Information Technology Support Specialist Intern

Coastal Community Bank

Jun 2021 - Sep 2022 (1 year 3 months)

Executed high-volume IT support tasks with urgency and precision, balancing multiple priorities while maintaining accuracy. Built, configured, and deployed 100+ laptops and set up on-site workstations to support employee onboarding and productivity.

IT Support Zendesk Ticketing Systems Troubleshooting Hardware Setup