Open to opportunities

Amy Davies

@amydavies

Message

Motivated customer-focused professional with retail, customer service, and assembly experience.

United Kingdom

Message

What I'm looking for

I am looking for a customer-facing role where I can apply strong communication, retail and service experience, develop professionally, and work within a supportive team environment.

I am a motivated professional with hands-on experience across retail, customer service, cabin crew, and assembly roles, backed by a BSc (Hons) in Counselling and Psychotherapy. I bring strong communication, organisational skills, creative problem solving, and IT literacy to every role.

Across multiple employers I have built exceptional customer relationships, worked effectively within teams, and adapted quickly to new environments — from high-volume retail to aviation and manufacturing. I hold certifications including EASA Cabin Crew Attestation, DBS, and a full UK driving licence.

I am now seeking a new challenge where I can combine my interpersonal strengths, practical experience, and academic background in human behaviour to progress my career and contribute positively to a team-focused organisation.

Experience

Work history, roles, and key accomplishments

Current

Assembly Worker

Current

Lowe & Fletcher

Jan 2025 - Present (1 year 1 month)

Executed assembly tasks and quality inspections on production lines, supporting manufacturing output and maintaining compliance with safety standards. Improved consistency through adherence to process documentation.

Assembly Health & Safety Process Adherence Time Management Teamwork

Customer Service Advisor

The Works

Oct 2024 - Jan 2025 (3 months)

Handled customer enquiries and complaints across channels, processed transactions, and supported store operations to improve customer satisfaction. Assisted with merchandising and promotional activity execution.

Customer Service Complaint Resolution POS Communication Merchandising Multitasking Sales Support Cash Handling

Sales Assistant

Primark

Oct 2023 - Sep 2024 (11 months)

Provided frontline retail support including customer assistance, stock replenishment, and till operations to meet store performance metrics. Maintained visual standards and contributed to a fast-paced team environment.

Customer Service stock replenishment POS Visual Merchandising Cash Handling Teamwork Time Management

Cabin Crew

Ryanair

Apr 2023 - Jul 2023 (3 months)

Delivered inflight customer service and safety procedures during short-haul operations, completed EASA cabin crew duties and participated in intensive training to ensure regulatory compliance. Managed passenger welfare and emergency readiness.

In Flight Service Safety Procedures Customer Service Emergency Response Teamwork Communication

Sales Advisor

Lovisa

Jan 2022 - Dec 2022 (11 months)

Supported store sales and customer engagement, met individual sales targets, and maintained product displays to drive revenue. Assisted in loss prevention and delivered product knowledge to customers.

Retail Sales Customer Engagement Visual Merchandising POS Inventory Control Teamwork Product Knowledge Loss Prevention

Assembly Worker

Lowe and Fletcher

Nov 2018 - Sep 2021 (2 years 10 months)

Performed component assembly and quality checks on electromechanical products, maintaining production targets and reducing rework through attention to detail. Contributed to line efficiency and adhered to safety and quality procedures.

Assembly Quality Control Time Management Health & Safety

Sales Advisor

Warren James

Feb 2015 - Nov 2018 (3 years 9 months)

Delivered customer service and sales support on the shop floor, achieving sales targets and maintaining visual merchandising standards. Built strong customer relationships and handled transactions and inquiries efficiently.

Customer Service Retail Sales Visual Merchandising POS Cash Handling Stock Management Communication Upselling

Education

Degrees, certifications, and relevant coursework

University of Derby

Bachelor of Science (Hons), Counselling and Psychotherapy

2021 - 2024

Grade: 2:1

Completed a BSc (Hons) in Counselling and Psychotherapy Principles & Practices, awarded a 2:1; studied modules including Consumer Psychology, Trauma Related Experiences, and Human Behaviours.