Open to opportunities

Amr Albahsani

@amralbahsani

Message

I am a bilingual customer service and technical support specialist driving sales and client satisfaction.

Philippines

Message

What I'm looking for

I seek a bilingual customer-facing role combining technical support and sales, in a collaborative company that values growth and measurable impact.

I am a bilingual customer service and technical support specialist with a strong track record of improving client experiences and driving revenue. I deliver high-quality support in both English and Arabic and prioritize clear, empathetic communication.

In recent roles I resolved 50+ customer inquiries daily with a 95% satisfaction rating and handled 100+ technical support tickets weekly, achieving 90% first-contact resolution. I analyzed customer data to identify recurring issues and helped improve troubleshooting guides, expanding reach to Arabic-speaking clients and driving incremental revenue.

I have a background in sales, consistently prospecting and closing deals that contributed to double-digit revenue growth, and hold a Bachelor of Science in Business Administration. I seek roles where I can combine bilingual support, technical troubleshooting, and sales acumen to create measurable business impact.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Holiday Factory

Nov 2022 - Mar 2023 (4 months)

Resolved an average of 50+ customer inquiries daily in English and Arabic, achieving a 95% satisfaction rating and expanding the company's reach to Arabic-speaking clients, driving incremental revenue.

Customer Service Sales Technical Support Arabic English Problem Solving

Technical Support

Saudi Telecom Company

Aug 2013 - Jan 2015 (1 year 5 months)

Handled 100+ technical support tickets weekly via phone, email, and live chat, resolving 90% of issues on first contact and improving troubleshooting guides through data analysis.