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@amralbahsani
I am a bilingual customer service and technical support specialist driving sales and client satisfaction.
PhilippinesI am a bilingual customer service and technical support specialist with a strong track record of improving client experiences and driving revenue. I deliver high-quality support in both English and Arabic and prioritize clear, empathetic communication.
In recent roles I resolved 50+ customer inquiries daily with a 95% satisfaction rating and handled 100+ technical support tickets weekly, achieving 90% first-contact resolution. I analyzed customer data to identify recurring issues and helped improve troubleshooting guides, expanding reach to Arabic-speaking clients and driving incremental revenue.
I have a background in sales, consistently prospecting and closing deals that contributed to double-digit revenue growth, and hold a Bachelor of Science in Business Administration. I seek roles where I can combine bilingual support, technical troubleshooting, and sales acumen to create measurable business impact.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Holiday Factory
Nov 2022 - Mar 2023 (4 months)
Resolved an average of 50+ customer inquiries daily in English and Arabic, achieving a 95% satisfaction rating and expanding the company's reach to Arabic-speaking clients, driving incremental revenue.
Saudi Telecom Company
Aug 2013 - Jan 2015 (1 year 5 months)
Handled 100+ technical support tickets weekly via phone, email, and live chat, resolving 90% of issues on first contact and improving troubleshooting guides through data analysis.
Jareer Bookstore
Jul 2011 - Jun 2013 (1 year 11 months)
Prospected and closed new client deals, expanding the customer base and contributing to consistent double-digit revenue growth.
Degrees, certifications, and relevant coursework
UCBachelor of Science in Business Administration, Business Administration
2019 - 2022
Completed a Bachelor of Science in Business Administration at the University of the Cordilleras from July 2019 to August 2022.
PhilippinesYou can contact Amr and 90k+ other talented remote workers on Himalayas.
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