Open to opportunities

Joemark Matutina

@joemarkmatutina

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Dedicated customer service professional skilled in sales, technical support, and Excel.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can use my sales, technical support, and Excel skills to improve service outcomes and grow professionally.

I am a dedicated customer service professional with experience across financial services, travel, retail sales, and technical support, committed to delivering excellent customer experiences and continuous growth.

I have served in back-office support and sales specialist roles, handled booking inquiries and complaints as a travel/script agent, and provided technical support and streaming platform assistance, consistently focusing on accuracy and organization.

I am proficient in Excel, fluent in English and Tagalog, and known for strong communication, problem-solving, and teamwork when collaborating with development and operations teams.

Experience

Work history, roles, and key accomplishments

Sales Coordinator

Genpact

Jan 2025 - Dec 2026 (1 year 11 months)

Coordinated financial customer service operations, handled bank account inquiries and complaints, and provided financial service guidance to improve customer outcomes.

Sales Coordination Complaint Resolution Communication Customer Experience

Customer Service Representative

Teleperformance

Jan 2024 - Dec 2025 (1 year 11 months)

Handled inquiries and technical issues for streaming platforms, resolved customer complaints, and aimed to provide excellent customer experiences as part of the team.

Customer Service Technical Support Troubleshooting Complaint Resolution Communication Streaming Teamwork

Script Writing - Travel Agent

IGT Alabang

Jan 2024 - Dec 2024 (11 months)

Managed customer booking inquiries and complaints for rented properties, wrote scripts for travel customer interactions, and supported booking workflows in English and Tagalog.

Script Writing Customer Support Complaint Handling Communication Reservations

Sales Specialist

Bankee Trading Inc.

Jan 2020 - Dec 2022 (2 years 11 months)

Provided face-to-face customer service to drive sales and deliver excellent shopping experiences, handled inquiries and complaints, and used Excel for sales tracking.

Retail Sales Customer Service Excel Complaint Resolution Communication Customer Engagement

Support Specialist

Amarra Trading Corp

Jan 2021 - Dec 2021 (11 months)

Managed back-office order organization and ensured accuracy of order education information while supporting the wider development team to improve operational workflows.