Open to opportunities

Amonra User

@amonrauser

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Customer Service Manager focused on empathetic leadership and measurable customer satisfaction.

United States

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What I'm looking for

I’m looking for a customer-first team where I can lead, train, and mentor others while resolving complex issues quickly. I want a role that values ethical, transparent communication, cross-functional collaboration, and measurable improvements in service performance.

I’m an exceptional customer service professional and people-first leader who consistently goes above and beyond to make sure every customer feels valued and heard. I bring a calm, solution-driven approach to billing and payment concerns, resolving issues swiftly and effectively.

As a Customer Service Manager at Intentional Accounting (02/2025 - Present), I lead a high-performing team and achieve a 95%+ satisfaction rate through proactive support and strong, solution-oriented leadership. I integrate intentional accounting practices into daily operations, ensuring accurate billing, refunds, and customer account reconciliation while promoting ethical and transparent communication.

I also strengthen performance through training and mentorship—designing and implementing new training programs to increase team efficiency. I’ve acted as a liaison between customer service and accounting to reduce cross-functional friction and improve internal reporting accuracy, and I bring the same customer-first mindset from my prior roles in technical support and sales.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Intentional Accounting

Feb 2025 - Present (1 year 4 months)

Led a high-performing customer service team to achieve a 95%+ satisfaction rate through proactive support and solution-oriented leadership. Integrated intentional accounting practices to ensure accurate billing, refunds, and customer reconciliation, and designed training programs that increased team efficiency.

Customer Service Leadership Billing Account Reconciliation Ethical Communication Customer Support

Fatherhood Coach

Northeast Florida Healthy Start Coalition

Sep 2024 - Feb 2025 (5 months)

Coached fathers in the local community, providing mentorship to strengthen parenting skills, relationships, and personal growth. Fostered supportive connections with participants and coworkers while offering empathetic, tailored guidance focused on resilience and well-being.

Coaching Community Outreach Relationship Building Empathetic Program Support Goal Encouragement Holistic Guidance Conflict Support Personal Development Resiliency

Tech Support/Customer Service

Capital One

May 2022 - Aug 2024 (2 years 3 months)

Provided technical support and customer service by identifying customer needs, resolving issues, and managing high-volume inbound and outbound calls. Earned Perfect Attendance, Employee of the Month, and Outstanding Customer Review recognition.

Customer Support Technical Support Troubleshooting Call Center Operations Inbound Calls Communication Skills Documentation

Sales Representative

Riverhead Bay Motors

Apr 2020 - May 2022 (2 years 1 month)

Drove revenue growth in a high-volume dealership by building trust, addressing customer needs, and closing deals to exceed targets. Recognized as a top performer with awards and delivered $7-figure annual sales.

Sales Deal Closing Revenue Growth Customer Service

Program Assistant

Southampton Youth Bureau

Aug 2012 - Apr 2021 (8 years 8 months)

Supervised youth activities to ensure safety and coordinated schedules for attendees, meetings, appointments, and travel for supervisors. Produced written reports and managed calendars to streamline office communications and program initiatives.