Open to opportunities

Amly K A

@amlyka

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Experienced Relationship Manager with a focus on business development.

India

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What I'm looking for

I am seeking a flexible role that allows for remote work and offers opportunities for professional growth.

I am a dedicated Relationship Manager with extensive experience in managing client relationships and driving business growth. My recent role at StudyPods Overseas Education involved collaborating with universities across Europe to establish partnerships and streamline the admission process for students. I excel in coordinating with various stakeholders to ensure smooth operations and successful outcomes.

Previously, I led a team at HairOCraft, where I managed online support and social media engagement, significantly enhancing client interaction and satisfaction. My background in sales at Worldline India and PAYWAY has equipped me with the skills to effectively manage corporate accounts and drive revenue through strategic relationship management.

With a strong foundation in customer support and account management, I am passionate about leveraging my skills to contribute to a dynamic team. I am always looking for innovative ways to improve processes and enhance client experiences.

Experience

Work history, roles, and key accomplishments

Relationship Manager

StudyPods Overseas Education Pvt Ltd

Nov 2023 - Jan 2025 (1 year 2 months)

Found and secured partnerships with top universities and business schools across Europe. Conducted virtual meetings, negotiated agreements, and coordinated training sessions for the team.

International Collaboration (B2B)European University Tie Ups Business Development Lead Generation Client Management Key Account Management SAP Oracle

Team Leader - Online Support

HairOCraft

May 2022 - May 2023 (1 year)

Managed online chat responses and social media accounts, ensuring immediate reverts for urgent requests. Provided timely reports to management and handled Facebook and Instagram chat management.

Team Management Social Media Management Lead Generation Client Engagement Customer Support Digital Marketing Canva

Sr. Sales Executive

Worldline India Pvt Ltd

Sep 2019 - Mar 2020 (6 months)

Handled payment gateway sales for government and corporate clients. Supported payment gateway onboarding by collaborating with leading banks and ensured successful integration by coordinating with clients and technical teams.

Payment Gateways Corporate Sales Technical Support Project Management Business Development Client Management Sales Marketing MS Office

Relationship Manager

PAYWAY (Airtel Corporate Accounts)

May 2018 - May 2019 (1 year)

Maintained and managed allocated Airtel Corporate clients and their key accounts. Resolved client issues by coordinating with the backend team and managed payment collection from corporate clients.

Relationship Management Key Account Management Customer Support Client Management Business Development Sales Marketing Outlook

Team Lead

IBM DAKSH Pvt Ltd

Aug 2009 - Jun 2013 (3 years 10 months)

Assisted the team with credit memo processing and managed daily and monthly reporting. Provided training and support to new team members in the BPO team.

Customer Support Accounts Payable Accounts Receivable SAP Oracle Cash Management Training Team Leadership Reporting Problem Solving

Sr. Accounts Payable Analyst

SIEMENS INFORMATION PROCESSING SERVICES Pvt Ltd

Nov 2006 - Mar 2009 (2 years 4 months)

Managed daily, weekly, and monthly SAP payment run activities and coordinated with the US team for payment runs and cheque printing. Mentored and supported new team members.

Accounts Payable SAP Payment Processing Reporting Team Coordination Mentoring Financial Reporting MS Office

Accounts Payable Analyst

HEWLETT PACKARD Pvt Ltd

May 2005 - Nov 2006 (1 year 6 months)

Handled inbound calls from UK clients and responded to their emails. Processed invoices and managed SAP payment run activities.

Accounts Payable SAP Invoice Management Customer Service Client Communication Data Entry Financial Operations MS Office Outlook

Education

Degrees, certifications, and relevant coursework

APTECH Computer Education

Advanced Diploma, Software Engineering

2000 - 2003

Obtained an Advanced Diploma in Software Engineering from APTECH Computer Education. This diploma focused on developing practical skills in software development.