Amol Patil

I’m a Business Development and Relationship Management professional with experience across the Study Abroad, EdTech, Financial Services, and Customer Experience sectors. I focus on building long-term B2B/B2C relationships, improving lead nurturing, and turning complex processes into clear next steps for clients and partners.

At Gateway International, I handled B2C study abroad counselling by guiding students through university selection, admissions, application timelines, document requirements, and visa procedures for the UK, France, Germany, and Dubai. I also managed B2B collaborations with education agents—onboarding partners, maintaining relationships, and coordinating intake planning—while verifying student documents for accuracy and compliance. I keep detailed CRM and Excel records and coordinate with internal operations, admissions, and counselling teams to ensure smooth processing from inquiry through admission confirmation and pre-visa stages.

Before that, I supported credit processing operations and client/customer care in a FINTECH and financial services environment at FIS Global Business Solutions, assisting banking institutions with account-related queries, transaction concerns, and process clarifications. I also handled international travel bookings and refund processes at World Network Services (WNS), resolving cases via voice, email, and chat while maintaining SLA timelines, and I began my career with outbound sales and lead conversion at Internauts Infotech.