At Etech Global Services, I executed targeted upselling and cross-selling for Verizon Wireless data plans, smartphones, and home internet services, driving 20%+ monthly sales revenue growth. I also earned a Top Performer Award for a critical KPI across four consecutive months.
At Tata Consultancy Services (TCS), I independently managed end-to-end foreclosure workflows for Mr. Cooper Mortgage in a fully remote role. I achieved 100% regulatory and process compliance across cases while meeting SLA deadlines.
I automated foreclosure document processing and bidding instruction generation, reducing turnaround time by 50%. I also worked with legal, compliance, offshore, and onshore stakeholders through remote collaboration tools.
Earlier at TCS, I managed customer projects for 50+ Comcast Telecom clients and automated project scope documentation for a device reclamation process, achieving a 10% efficiency gain. I also launched and led Jhankar Beats, a team engagement initiative involving 500+ employees.
