Anthony Rodrigues

Spearheaded consultative engagement and support for international clients across US, UK, AUS, China, and Japan markets. Converted prospective leads into program enrollments through structured needs analysis and consultative negotiation.

Delivered dedicated account support for U.S. retail banking customers while proactively identifying opportunities for product upgrades and cross-selling. Handled service recovery operations for escalated account issues, maintaining customer trust and reducing churn.

Managed high-priority dispute resolutions and fraud prevention support for credit card accounts. Implemented customer retention tactics during critical service recovery scenarios, resolving escalations while restoring account trust.

Executed targeted customer retention strategies, utilizing value-based communication to reduce account cancellations.

Provided customer service and account administration for credit card accounts across global markets. Resolved complex customer escalations to maintain brand reputation and foster long-term customer loyalty.

Led end-to-end resolution processes for broadband accounts, cultivating client rapport and enforcing a customer-first service approach.

Negotiated account recoveries and payment plans while maintaining positive customer relationships and positive brand sentiment.

Handled credit card accounts, establishing a solid foundation in high-volume customer communications and issue resolution.

Completed a certification in Product Management from the Indian School of Business in 2023.

Completed Higher Secondary Certificate (HSC) from National Open School in 1999.

Completed Secondary School Certificate (SSC) from Maharashtra State Board in 1997.