Amisha Amisha
@amishaamisha
Dynamic professional excelling in CRM processes and customer engagement.
CanadaWhat I'm looking for
I am a dynamic professional with a proven track record in critical thinking and effective communication. My experience includes successfully leading cross-functional teams to enhance CRM processes, ensuring user satisfaction and streamlined operations. I have been recognized for my adaptability and exceptional customer service while supporting major platforms like Disney+, driving customer engagement and loyalty.
In my current role as an Associate at Sutherland Global Services, I provide exceptional customer support for Disney+, Hulu, and ESPN+ through various channels. My responsibilities include technical troubleshooting, account management, and contributing to business growth initiatives. Previously, as a Business Analyst at Birdi Metal Works, I led business process analysis for a new CRM system, gathering requirements through stakeholder interviews and customer feedback, which significantly optimized operational efficiency.
Experience
Work history, roles, and key accomplishments
Associate
Sutherland Global Services
Dec 2021 - Present (3 years 6 months)
Provided exceptional customer support for Disney+, Hulu, and ESPN+ via phone, email, and live chat, ensuring high customer satisfaction. Assisted customers with technical troubleshooting, account management, billing inquiries, and subscription updates, while mastering helpdesk software.
Business Analyst
Birdi Metal Works
Jun 2017 - Sep 2021 (4 years 3 months)
Led business process analysis for a new CRM system, gathering requirements through stakeholder interviews and customer feedback. Designed process workflows in collaboration with cross-functional teams to optimize operational efficiency, and conducted user acceptance testing (UAT) before deployment.
Education
Degrees, certifications, and relevant coursework
Punjab Technical University
Masters, Computer Applications
Completed a Masters in Computer Applications. The program focused on advanced topics in computer science and software development.
Panjab University
Bachelors, Computer Applications
Obtained a Bachelors in Computer Applications. This degree provided foundational knowledge in computer science and its applications.
Availability
Location
CanadaAuthorized to work in
Job categories
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