Sumina Chan

Engaged in volunteer activities with AARCS, supporting animal rescue efforts and contributing to community welfare.

Analyzed customer requests to identify common issues and proposed improvements. Resolved technical and operational challenges while managing transactions, inventory tracking, and service documentation.

Contributed time and effort to support the Calgary Food Bank's mission, assisting in various tasks to help those in need.

Analyzed customer requests to identify common issues and propose improvements. Resolved technical and operational challenges while managing transactions, inventory tracking, and service documentation.

Engaged in volunteer activities to support animal rescue efforts, providing care and assistance to animals in need.

Assisted in various tasks to support the operations of the food bank, contributing to community welfare and food distribution efforts.

Designed solutions for travel booking applications, led business requirements gathering, and conducted end-to-end testing. Streamlined processes and delivered training sessions to enhance user experience.

Led a 9-member UAT team for a 3-year database replication project, optimizing auto-invoicing processes and improving efficiency by 50%. Acted as Product Owner for the Billing Module, managing backlogs and facilitating Agile ceremonies.

Led a UAT team for a database replication project, optimized auto-invoicing processes, and managed project schedules and requirements gathering. Acted as a liaison between global teams and provided user support and training.

Designed and implemented solutions for over 20 travel booking applications, enhancing user experience. Led business requirements gathering and conducted end-to-end testing to ensure alignment with business objectives.

Bachelor of Engineering in Product Engineering with Marketing, focusing on the integration of engineering principles with marketing strategies to develop innovative products.