Ko Tu
@kotu
I improve enterprise workflows, systems, reporting, and operational processes.
CanadaWhat I'm looking for
At Xerox Canada, I translated operational requirements into system functionality, workflow improvements, data requirements, and process changes across enterprise service environments.
I worked with business analysts, production teams, and technical product managers to enhance M5 CRM through new fields, buttons, workflows, automated processes, and data imports.
I validated reporting by comparing M5 source data with Tableau outputs, and used Excel, PivotTables, charts, trend analysis, and variance analysis to identify performance issues and improvement opportunities.
I also supported rollouts, live fix testing, change control, post-deployment stabilization, technical documentation, decision trees, training resources, and Level 2 enterprise technical support.
Experience
Work history, roles, and key accomplishments
Technical Helpdesk Remote Support
Xerox Canada Ltd.
Oct 2023 - Oct 2025 (2 years)
Provided Level 2 technical support across enterprise hardware and software environments, investigating issues and coordinating resolution. Analyzed recurring issues to identify process and system improvements.
Subject Matter Expert & Product/Systems
Xerox Canada Ltd.
Aug 2008 - Oct 2023 (15 years 2 months)
Translated business requirements into system functionality and workflow improvements across enterprise service environments. Supported reporting validation, system rollouts, and process improvement initiatives.
Product Support Specialist (Manpower/Xerox Contract)
Xerox Canada Ltd.
Jan 2006 - Dec 2008 (2 years 11 months)
Provided frontline product and technical support while documenting issues and maintaining accurate case information. Coordinated escalations and supported issue investigation and resolution.
Education
Degrees, certifications, and relevant coursework
Sundre High School
High School Diploma, General Studies
Completed high school education at Sundre High School in 2001.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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