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Yasmin Osman

@yasminosman

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Results-driven business analyst and team leader

United States

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What I'm looking for

Seeking a challenging role that leverages my technical and leadership skills to drive business growth and success.

As a seasoned business analyst and team leader, I leverage my exceptional analytical, research, and presentation skills to drive project success. With a strong background in technical tools and experience, I excel in team leadership, project coordination, and technical writing. My expertise in SQL, JIRA, and various programming languages enables me to effectively collaborate with cross-functional teams and deliver high-quality results.

Throughout my career, I have demonstrated my ability to manage multiple projects simultaneously, ensuring seamless integrations and smooth transitions. My experience in the technical industry, particularly in SaaS applications, has equipped me with a deep understanding of client needs and the ability to develop tailored solutions.

With a strong educational foundation in Information Management and Business & Information Technology, I am well-versed in project management, organizational behavior, and database administration. I am a results-driven professional committed to delivering exceptional results and driving business growth.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst & Team Leader

Current

Gessic

Jan 2021 - Present (4 years 5 months)

Conducted comprehensive business and project requirements analysis, creating detailed project plans and managing a team of software developers. Delivered client onboarding for mobile and web applications, ensuring project criteria were met effectively using Agile methodologies.

Business Analysis Project Management Agile Methodologies Team Leadership Technical Documentation Onboarding Software Development

Business Analyst & Implementation Specialist

Nexonia

Jan 2015 - Jan 2018 (3 years)

Gathered business policies and technical requirements for clients installing the Nexonia application, executing seamless integrations with ERP systems. Managed multiple client projects and coordinated all aspects of implementation.

Business Analysis ERP Integration Project Management Client Management Technical Requirements Gathering Intacct NetSuite Xero SAP

Training & Implementation Specialist

Book4Time Inc.

Feb 2014 - Jan 2015 (11 months)

Coordinated client and vendor interface installations, providing training and best practices for the Book4Time application. Developed training manuals and conducted system audits to enhance client experience.

Training Implementation Client Experience Audit Documentation Payroll Inventory Management

Implementation Specialist

PAR Springer-Miller Systems

Jan 2011 - Feb 2014 (3 years 1 month)

Conducted system setup and training sessions for SpaSoft clients, ensuring effective software utilization. Developed training materials and created follow-up reports to assess project success.

Implementation Training Client Success Assessments Training Development Team Collaboration

Customer Service Representative

Sirius XM, Rogers & Wind Mobile

Feb 2008 - May 2011 (3 years 3 months)

Managed new activations for client subscriptions and resolved customer issues in a fast-paced environment. Maintained customer profiles within the CRM database and handled confidential information professionally.

Customer Service CRM Management Technical Troubleshooting Communication Skills Confidentiality Onboarding Fast Paced Environment

Trainer & Administrative Assistant

Canadian International College

Apr 2006 - May 2007 (1 year 1 month)

Provided guidance to potential university students and managed administrative tasks. Instructed ESL courses and trained students on Microsoft Office programs, enhancing their academic and professional skills.

Training Administration Microsoft Office Document Management