Open to opportunities

Amira Anwar

@amiraanwar

I’m a Sales Development Representative who books qualified meetings through disciplined outbound and strong client engagement.

Ethiopia

Message

What I'm looking for

I’m looking for a sales role where I can run structured outbound and inbound conversations, qualify leads, and grow pipeline—using CRM discipline—to deliver measurable appointment results and develop in client engagement.

I’m a results-driven Sales Development Representative with hands-on experience in outbound prospecting, inbound call handling, and international client engagement. I’ve consistently booked 10+ qualified appointments per month by qualifying leads and running structured sales cadences, while also converting inbound interest into confirmed meetings.

Across banking, travel, and financial services, I build rapport quickly, handle objections, and maintain accurate pipeline records using CRM tools. I also supported day-to-day team outreach by providing guidance to ensure targets were met, and I’ve delivered data-driven insights through mystery shopping and report writing to improve customer experience.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

MMCY Tech

Feb 2025 - Nov 2025 (9 months)

Conducted outbound calls to prospects with IRA accounts and offered proxy voting services by phone, booking an average of 10+ qualified appointments per month. Managed inbound inquiries as a Top-List Inbound Specialist and supported day-to-day sales agent activities while tracking pipeline activity in CRM tools.

Outbound Calling Lead Qualification Appointment Setting CRM Management Objection Handling Team Coordination

Mystery Shopper Specialist

Dashen Bank

May 2025 - Aug 2025 (3 months)

Performed mystery shopping across multiple bank branches to assess service quality, operational efficiency, and customer experience standards. Collected and organized field observations and survey data for reporting, earning a Certificate of Appreciation for outstanding performance.

Mystery Shopping Customer Experience Evaluation Data Collection Report Writing Field Observations Quality Assurance Banking Services Assessment

Independent Travel Agent

ASAP Tickets

Jan 2024 - Mar 2025 (1 year 2 months)

Handled inbound calls from international clients, managing complex travel bookings and resolving inquiries with professionalism. Followed up with existing clients to confirm bookings, upsell travel packages, and maintain a high customer retention rate.

Inbound Calls Travel Booking Upselling Relationship Management Microsoft Office