Aminat Bakare
@aminatbakare
I resolve customer issues, improve engagement, and build loyalty across fintech and service teams.
NigeriaWhat I'm looking for
At Kredete, I respond to customer inquiries through a ticketing system, deliver accurate resolutions, and maintain SLA, CSAT, and KPI standards.
Previously at Kuda Microfinance Bank, I resolved over 95% of customer issues on the first call, reduced complaints by 30%, increased customer engagement by 25%, and improved self-service rates by 20%. At Palmpay, I supported customers with overdue loans and payment plans, contributing to a 20% reduction in outstanding debts and a 30% improvement in debt recovery.
I've also supported employee relations and recruitment at CWAY Food and Beverages, and delivered customer service, transaction support, and product guidance in retail environments. I bring empathy, clear communication, conflict resolution, and operational discipline to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Kredete
Jan 2025 - Present (1 year 7 months)
Respond to customer inquiries and resolve issues efficiently using a ticketing system, ensuring all user interactions are accurately tracked and documented. Maintain responsiveness to all tickets in alignment with the company's Service Level Agreement (SLA).
Customer Experience Analyst
Kuda Microfinance Bank
Jun 2023 - Aug 2024 (1 year 2 months)
Resolved over 95% of customer queries and issues during the first call, improving customer retention. Decreased customer complaints by 30% by escalating challenging situations with empathy and professionalism.
Customer Success & Collection Specialist
Palmpay
Sep 2022 - Jun 2023 (9 months)
Contacted and informed customers regarding overdue bills/loans, maintaining a high level of professionalism and empathy, resulting in a 20% reduction in outstanding debts. Provided expert customer service by offering payment solutions and answering queries, achieving a 25% increase in on-time payments.
Human Resource Assistant
CWAY Food and Beverages
Aug 2019 - May 2020 (9 months)
Enhanced employee satisfaction by reducing employee response time of inquiries by 20%. Increased hiring efficiency by 30% through thorough candidate selection and reference checks.
Customer Service Representative
Miskay Boutique
Sep 2018 - May 2019 (8 months)
Provided exceptional customer service by answering inquiries, processing transactions, and resolving technical issues, achieving a 95% customer satisfaction rate. Delivered comprehensive product and service information to customers, enhancing their understanding and contributing to a 20% increase in customer engagement.
Customer Service/Cashier
Twins Faja Supermarket
Oct 2015 - Aug 2016 (10 months)
Delivered excellent customer service by efficiently handling transactions, resolving customer inquiries, and providing product recommendations, leading to a 15% increase in customer satisfaction. Accurately processed payments, issued receipts, and managed refunds, maintaining a 100% accuracy rate.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Auchi
Higher National Diploma, Estate Management
Completed Higher National Diploma in Estate Management and Valuation.
Federal Polytechnic, Auchi
National Diploma, Estate Management
Completed National Diploma in Estate Management and Valuation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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