Ameyalli Morales Ruiz

I am a highly skilled professional with a diverse background in customer service, sales, and teaching. With a strong focus on communication and problem-solving, I have excelled in various roles, including team leadership and training. I am proficient in Microsoft Office and have experience in call center management, account management, and project management. I am a proactive and adaptable individual, able to pivot quickly when needed. I have a proven track record of achieving goals and delivering excellent performance.

In my previous role as a Team Leader at TCS Tata Consultancy Services, I was responsible for QA monitoring and guiding a full team. I provided coaching, feedback, and training to team members, and actively created tools to improve efficiency. I also handled customer relations and demonstrated strong leadership skills. As a Bilingual Survey Consultant, I conducted surveys across the United States and received recognition for my excellent performance and top-level results. I also supported the team leader with coaching and call monitoring.

During my time as a Freelancer, I provided online tutoring in English and Spanish to children in China. I also worked as a Virtual Assistant, managing tasks such as document creation, calendar management, and online meetings. As an ESL Teacher at IKnow Kid in Beijing, China, I was promoted to Head Foreign Teacher and gained experience in early childhood education. I also worked as an International Sales Manager at Better English, where I achieved monthly sales goals and trained new teachers. Additionally, I have experience as a Podology Assistant, Receptionist, and Customer Care Specialist at Teletech Guadalajara and Centro Podológico Guadalajara Podólogos Certificados.