Diego Alves
@diegoalves
I improve customer experiences and teach English and Portuguese with clear communication.
CanadaWhat I'm looking for
I've supported customer experience at ZAMP as a Closing Shift Attendant, addressing inquiries, leading the team, and focusing on Net Promoter Score and monthly sales targets.
As a freelance English instructor, I've taught private English and Portuguese lessons while strengthening my communication, organization, responsibility, and scheduling skills.
I'm a Canadian national and native speaker of English and Portuguese, bringing familiarity with North American work culture, punctuality, and commitment.
I'm eager to learn, grow professionally, and contribute strong customer service, planning, and administrative support skills.
Experience
Work history, roles, and key accomplishments
Freelance English Instructor
Private Lessons
Provided private English lessons, developing communication, responsibility, and organizational skills.
Customer Experience Lead
ZAMP
Led customer experience initiatives, addressing inquiries and leading the team to increase NPS and meet monthly sales targets.
Closing Shift Attendant
ZAMP
Responsible for closing duties and customer experience, addressing inquiries and leading the team.
Education
Degrees, certifications, and relevant coursework
Instituto Nossa Senhora da Glória
High School Diploma, General Studies
2022 - 2024
Completed high school education at Instituto Nossa Senhora da Glória.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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