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Amena Jabalhoque

@amenajabalhoque

I’m an IT application analyst based in Qatar.

I’m working as an IT application analyst in Almeera consumer company in Qatar. Logical, solution-focused IT professional with remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking to prioritize tasks, identify technical issues, and provide timely resolutions.

Experience

Work history, roles, and key accomplishments

Current

IT Application Analyst

Current

Almeera Consumer Company

Jul 2019 - Present (5 years 11 months)

Provide accurate information and technical assistance support on issues related to Dynamics 365, other systems, software and hardware. Managing IT ticketing requests received through the IT helpdesk ticketing system.

Excel Microsoft Dynamics Microsoft Office Microsoft SQL Customer Support Technical Support Technical Support Operations Customer Service Customer Training

Web Administrator

Careerhub

Jul 2018 - May 2019 (10 months)

Managing the website infrastructure setting up web host, configured access for users, established news and mail servers.
Maintaining the website system performance by system monitoring and analyzing.
Assessing users feedback, effectiveness and traffic, exploring marketing techniques such as social media and SEO to draw more users into the website.

WordPress SEO AWS WordPress Plugin WordPress Development

Project Assistant

Ministry of Transport and Communication

Nov 2016 - Mar 2017 (4 months)

Worked in QITCOM 2017 an entrepreneurship event, as a project assistant at Digital Incubation Center Entrepreneurship Zone.
Coordinated two startup events of the program Innovation theatre and codecamp.
Organized and monitored schedules and arranged meetings. Arranged event conference speaker list, prepared PPT for the event.

Excel Project Management Project Planning Project Coordination Project Planning Management Event Management