At Meeza Technology, deployed at SJC - Enforcement Court, I designed, developed, and deployed Shryan, a custom PowerApps and SharePoint List workflow platform with automated SLA alerts. It enabled a paperless digital transformation across all court departments.
I supervise on-site IT operations and support for 350+ end users, maintaining 0 major SLA breaches across 2,000+ annual support tickets. I also manage incident escalation and root cause analysis.
I reduced repeat support incidents by 30%+ through hands-on training and onboarding sessions for 100+ court employees. I also deployed self-service appointment scheduling and visitor data intake using Microsoft Bookings and Microsoft Forms.
Earlier, I worked in technical and functional support at Malomatia and as a Service Desk Engineer at AlJazeera Media Network. My background includes endpoint management, networking, and IT support in government and media environments.
