Open to opportunities

Erwin Ramos

@erwinramos

Message

IT Officer at Edison International Academy supporting staff across school sites and maintaining its website.

Qatar

Message

At Edison International Academy, I provide technical support to staff and management across multiple school sites. I resolve issues remotely with TeamViewer and AnyDesk, as well as through on-site support.

I maintain Windows computers and network services, including Wi-Fi, VPNs, VLANs, and VoIP. I also maintain the school website, document technical work, and train staff on ICT systems.

Experience

Work history, roles, and key accomplishments

Current

IT Officer

Current

Edison International Academy

Jun 2015 - Present (11 years 4 months)

Provided technical support to staff and management across multiple school sites for hardware, software, accounts, connectivity and user issues. Resolved user problems remotely through TeamViewer and AnyDesk as well as through direct on-site support.

TeamViewer Any Desk Windows Microsoft 365 Outlook Microsoft Teams WiFi VPN VLAN VoIP CCTV SAP Lotus Notes IT documentation Asset Inventory End User Training Website Maintenance

Computer Technician

Freelance Computer Repair Technician

Dec 2010 - Dec 2015 (5 years)

Provided computer troubleshooting, repair, configuration and preventive maintenance for individual and business clients. Installed CCTV systems, configured internet connectivity and built custom computers.

Computer troubleshooting Repair Configuration Preventive Maintenance CCTV Installation Internet Connectivity Custom Computer Building

IT Engineer

Luxor Systems Company / Pertemps Inc.

Sep 2005 - Nov 2010 (5 years 2 months)

Provided technical support for SAP and Lotus Notes users on San Miguel Corporation projects. Maintained servers, workstations and network infrastructure.

SAP Lotus Notes Server Maintenance Workstation Maintenance Network Infrastructure Antivirus Deployment Software Installation System Backups