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Abdulsalam Adam

@abdulsalamadam

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IT Support Specialist focused on reliable infrastructure, security, and fast end-user problem resolution.

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What I'm looking for

I’m looking for a role where I can leverage IT operations experience to improve operational efficiency, reliability, and system uptime—while handling end-user support, infrastructure troubleshooting, and security-focused network and cloud administration.

I’m a detail-oriented IT Support Specialist with over 3 years of experience managing, configuring, and maintaining IT infrastructure—servers, workstations, and network components. I’m known for troubleshooting systems, improving availability, and delivering Tier 1 & 2 support with strong first-call resolution.

I bring practical expertise in system administration (Windows/Linux), network configuration and monitoring (LAN/WAN/VPN), and Active Directory & Group Policy management. I also support secure operations through firewall/security appliance management, endpoint security, and cloud infrastructure work across Microsoft Azure and Office 365.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Oscar Academy

Aug 2024 - Sep 2025 (1 year 1 month)

Provided Tier 1 & 2 IT support for 50+ staff, achieving 95% first-call resolution on IT issues. Maintained and troubleshot LAN/WAN infrastructure and applied Windows updates, patches, and security configurations to improve system uptime and performance.

Update Patch Maintenance Tier 1 Support Windows System Administration Patch Management Network Monitoring Active Security Updates

IT Technician

USA Pawn Shop

Jul 2021 - Sep 2023 (2 years 2 months)

Installed, configured, and maintained computer systems, servers, and network devices, ensuring 99% uptime. Resolved end-user hardware, software, and network issues and managed firewall rules and router configurations to comply with IT security policies.

Server & Endpoint Setup Network Device Configuration

IT Intern

Gigabyte Ltd.

Aug 2019 - Mar 2020 (7 months)

Assisted with troubleshooting and configuring IT hardware and software in a mixed retail/office environment. Supported helpdesk operations by logging incidents, performing system updates, escalating unresolved issues per SLA, and documenting IT inventory and technical records.

system updates Helpdesk Incident Logging end user support IT documentation Inventory Management Troubleshooting Technical Records Updates