Looking for a job

Sofiya Raiyyani

@sofiyaraiyyani

I support airline operations systems, crew scheduling, incident resolution, and accurate operational data.

I've supported airline operations and customer systems at NAVBLUE, Qatar Airways, and the Hayya Platform, resolving application issues, managing tickets, and coordinating with technical teams to keep operations running smoothly.

I bring 10+ years of experience in crew scheduling, compliance monitoring, operational data accuracy, and incident troubleshooting, using systems including TOPS, AIMS, RAIDO, and Jira.

Experience

Work history, roles, and key accomplishments

L2 Application Support Analyst

Supreme Committee for Delivery & Legacy

Oct 2022 - Dec 2022 (2 months)

Provided Level 2 application support for the Hayya Platform, investigating issues, managing tickets, and documenting processes. Monitored system performance and supported users with high-quality service.

Application Support Incident Management Troubleshooting Ticketing Systems Jira Knowledge Base Documentation System Administration SLA Management

Customer Support Specialist

NAVBLUE

Mar 2020 - Oct 2021 (1 year 7 months)

Provided application support for airline operations systems, troubleshooting issues and managing tickets within SLA. Coordinated with technical teams and created knowledge base documentation.

Application Support Troubleshooting Ticketing Systems SLA Management Crew Scheduling Knowledge Base Documentation Customer Onboarding Process Improvement

Crewing Officer

Qatar Airways

Dec 2014 - May 2019 (4 years 5 months)

Managed crew rosters and compliance in operational systems, ensuring regulatory adherence and data accuracy. Coordinated with departments and provided training to new team members.