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anass alaoui

@anassalaoui

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Full-stack developer and Intune support engineer focused on user-centered solutions.

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What I'm looking for

I seek roles combining full-stack development and cloud/device management, in collaborative teams that value clear communication, continuous learning, and delivery of secure, user-focused solutions.

I am a full-stack web developer and Azure MDM/Intune support engineer with hands-on experience across frontend and backend technologies, cloud deployments, and enterprise device management. I bring practical customer-service experience from high-pressure contact center roles, which strengthens my technical support and communication skills.

At Microsoft I supported Intune and Endpoint Manager, assisting with device enrollment, policy configuration, compliance, app deployment troubleshooting, and managing endpoints via Azure AD. As a web developer I built applications using Next.js, Three.js, and TypeScript, integrated PostgreSQL and MongoDB, and deployed apps to cloud and VPS environments.

I continuously expand my technical skillset through active learning and real projects, maintain documentation and collaborative workflows with engineering teams, and focus on delivering reliable, secure, and user-friendly solutions that meet client and enterprise requirements.

Experience

Work history, roles, and key accomplishments

Current

Azure MDM Intune Support Engineer

Current

Microsoft

Aug 2024 - Present (1 year 4 months)

Provided technical support for Microsoft Intune and Endpoint Manager, resolving device enrollment, app deployment, and compliance issues and collaborating with engineering to close escalations.

Microsoft Intune Microsoft Endpoint Manager Azure AD Conditional Access Device Enrollment Troubleshooting M365 Security Baselines

Web Application Developer

Veyoune

Feb 2024 - Jul 2024 (5 months)

Built web applications using Next.js, Three.js and TypeScript, delivered projects on schedule and maintained WordPress/PHP sites as required.

Next.js TypeScript JavaScript WordPress PHP HTML CSS Responsive Design

Web Application Developer

Freelancer

Jun 2021 - Feb 2024 (2 years 8 months)

Delivered full-stack web projects for clients, gathering requirements, building responsive interfaces and backend APIs, and managing deployments and client communications.

Full Stack RESTful APIs PostgreSQL MongoDB HTML CSS JavaScript Git AWS

Customer Support Specialist

Qatar Airways

Aug 2022 - Apr 2023 (8 months)

Assisted customers with bookings and travel inquiries using Amadeus, resolved complaints professionally and met call quality and customer satisfaction targets.

Customer Support Communication

Customer Support Representative

Qatar Airways

Aug 2022 - Apr 2023 (8 months)

Assisted customers with bookings and travel inquiries using Amadeus, resolved complaints professionally, and met performance targets for call quality and customer satisfaction.

Customer Service Performance Targeting Communication